FAQ'S

In case there is a failure in payment, please retry and keep the following things in mind:

• Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
• If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at support@thelazystore.in

• Login to your account tap on “My Orders” section under the main menu of your App/Website and then select the order you want to cancel. The 'Cancel' option will only be available before your order is shipped. If you are facing an issue, please email us at support@thelazystore.in and we will sort it for you.

Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.

• If the Cash On Delivery (COD) option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate address (where COD is available).

Yes, we charge a flat fee of ₹30 for Cash On Delivery (COD) orders.

To place your order, follow these steps :

• Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
• Once you’re done, click the ‘Add To Cart’ button.
• After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
• From there, you can either login to your existing The Lazy Store account or simply continue as a 'New User' and create one.
• Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.

• Once you successfully place your order, you will receive a confirmation email & SMS/Whatsapp with details of your order and your order ID.
• You’ll receive another email & SMS/ Whatsapp once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!

• After your order has been successfully placed, you will immediately receive a confirmation and order details via email and SMS. Once your products have been shipped, you will be notified again via email, SMS and Whatsapp.
• You can use your Order ID to check your order status click on the tracking link Order Tracking
• In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end- with reasons and the revised shipping and delivery timelines.
• If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at support@thelazystore.in we will see what we can do to help.

You can track your order once it has been dispatched from our warehouse. An email, SMS, and Whatsapp notification will be sent with a link.

• You can also use your Order ID to check your order status click on the tracking link Order Tracking

Sorry, that is not possible at the moment as the system would have already passed the mobile number and address to our warehouse to pack and ship your product. That said, we never say never! You can always cancel the order before it has been packed and can place a new order. Don't worry, there are no cancellation charges.

• Orders in India, once shipped, are typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).

The Lazy Store provides FREE shipping for all orders above ₹499 in India. A shipping charge of ₹50 is payable only on orders below ₹499.

For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund.

• No. You will only receive the exact amount paid for the product.

• No. These are charges applicable each time an order is placed and are non-refundable.

• The refund will be initiated after the product is received. Refunds take 3-5 business days to appear in your original form of payment.
• In order to be eligible for a refund, your item must be returned with all tags attached, unworn, unused, and unwashed, in the exact condition that you received it. The invoice or other evidence of purchase is also required. 
• We reserve the right not to accept return of products which we believe are being returned after use, washed or soiled. 

• You can apply for an exchange for your order within 10 days after an order has been delivered. We have a reverse pick up facility for most pin codes.
• Exchanges can only be done for the same products in a different size. It cannot be exchanged for another design in the same product category or against any other product across our website/app.

To exchange your order, you will need to log in to your account and follow the steps:

• Go to 'Orders'
• Click on the exchange button next to the product you want to send us back. Select the reason for exchange from the dropdown and select the replacement size you wish to receive in exchange. Stock will be subject to availability.
• In case your pin-code is unserviceable for a reverse pick up, you will be prompted to change the address and pin-code or to select Self Ship option.
• Click on the acknowledgment box and submit your exchange request.
• Your replacement order will be shipped once the original order is successfully collected, and the tracking details will be shared with you accordingly.
• In case your pin-code is non serviceable for the reverse pick up facility, we request you to self-ship the product to us. We will credit 100 TLS Money in your account in lieu of the shipping costs and once the original order is received, the replacement will be shipped out for you.

• Once we receive this request, someone from the courier partner's team will arrive at the address for a pickup within 2 business days. Please ensure the product(s) and the tags are intact on the product(s) for it to be accepted by the courier company.

• Your exchange product will be shipped from our warehouse after the returned product has been picked from your end. Orders in India, once shipped, are typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).

• Customers can return their order within 10 days after an order has been delivered. We have a reverse pick up facility for most pin codes. For pin codes that are non- serviceable by our courier partners against the reverse pick up policy, you will have to self ship the product(s).
• In the interest of hygiene, we may refuse returns where it's obvious that the item has been worn, washed or soiled. Defective products need not be sent back to us, unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at support@thelazystore.in and we will get back to you. Once confirmed by the Customer Experience Team the refund will be provided either into your bank account or as TLS Money as per your convenience.

To return your order, you will need to log in to your account and follow the steps:

• Go to 'Orders'
• Click on the return button next to the product you want to return.
• Select the reason for return from the dropdown.
• Select the mode of return as reverse pick up or self shipping.
• In case your pin-code is serviceable for a reverse pick up, kindly confirm the address and contact number.
• Click on the acknowledgment box and submit your return request.
• In case your pin-code is non serviceable for the reverse pick up facility, we request you to self-ship the product to us. We will credit 100 TLS Money in your account in lieu of the shipping costs.

Once we receive this request, someone from the courier partner's team will arrive at the address for a pickup within 2 business days.

Please ensure the product(s) and the tags are intact on the product(s) for it to be accepted by the courier company.

In case your pincode is non-serviceable for a reverse pick up, you’ll have to courier the product(s) to the following address:

The Lazy Store

T-515 Upper Ridge Road Jhandewalan New Delhi-110055

Near CL Bhalla Public School

Please ensure the items are packed securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact. Within 48 hours of receiving the product(s)the complete amount + 100 (in lieu of courier charges) will be refunded to your The Lazy Store account as TLS Money.